Why hoteliers need to embrace technology to deliver exceptional customer experiences
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The secret to surpassing guests’ expectations
Hoteliers’ use of technology has typically been limited to online reservations widgets. But today’s tech-savvy guests are demanding order and pay apps and smart room service capabilities.
This issue of the Zonal & CGA GO Technology report shines a light on what guests want – and where hotels are failing to deliver. Get your copy to learn how:
80% of customers have used an app or website to make a booking
28% think it’s a pain to order room service
59% of consumers say the idea of in-room tablets is attractive or very attractive
