Removing the reservations about tech in hotels

Why hoteliers need to embrace technology to deliver exceptional customer experiences

The secret to surpassing guests’ expectations

Hoteliers’ use of technology has typically been limited to online reservations widgets. But today’s tech-savvy guests are demanding order and pay apps and smart room service capabilities.

This issue of the Zonal & CGA GO Technology report shines a light on what guests want – and where hotels are failing to deliver. Get your copy to learn how:

  • 80% of customers have used an app or website to make a booking

  • 28% think it’s a pain to order room service

  • 59% of consumers say the idea of in-room tablets is attractive or very attractive

Read the latest insights

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